Commitment to Quality


World–Class Performance


World-Class Performance measures are applied to every step of our operations.  To enable each part of the organization to play a key role, we have structured World-Class Performance around seven dimensions.

Dimension One: Quality First
The journey to World-Class Performance begins with Quality First. Here, we focus on customer satisfaction through product and process quality. Our quality standards: zero non-conformance.


Dimension Two: Serving our Customers
Understanding our customers' business needs and purchasing requirements enables us to build long-term, successful business partnerships for profitable growth with our customers.


Dimension Three: Environment, Health and Safety
We are committed to protecting the environment, conserving our natural resources, and ensuring the health and safety of all our employees. Our commitment to EHS values is reflected in our sound and responsible business practices and in compliance with all applicable regulations.


Dimension Four: Team Force
We value individuals and recognize the power of individual teams. We believe that every individual can be trained, encouraged and empowered to contribute to the process of continuous improvement.


Dimension Five: Managing Innovation
Project management, benchmarking and best practice transfer are rigorously applied in all areas of our business. Individual contribution to product, process and systems innovation is encouraged and rewarded.


Dimension Six: Manufacturing Processes
Manufacturing processes provide the tools to eliminate variability in the production process. Process standards are our measure of performance and we strive to continuously raise our own manufacturing standards.


Dimension Seven: Supply Chain Management
We appreciate the important role that our suppliers must play in order to meet our quality standards. We work closely with all suppliers to maximize their contributions.