Crown Press Room

Press Release

Crown's Customer Service Program Delivers Increased Value to Customers

PHILADELPHIA, April 12, 2010 -- As multi-national and regional food manufacturers continue to operate with limited resources and budgets, greater value is being placed on supplier customer service programs for crucial support functions. CROWN Food Europe, a business unit of Crown Holdings, Inc. (NYSE: CCK) (Crown) (www.crowncork.com), is responding with a comprehensive program that combines technical support, suggestions in preventative maintenance and targeted training sessions, which customers can build on to optimize productivity, enhance quality and get to market more quickly.

Alastair Wilson, the newly appointed Customer Service Manager at CROWN Food Europe.
Alastair Wilson, the newly appointed Customer Service Manager at CROWN Food Europe.

“In today’s fast-moving market, brands need more than high quality, eye-catching packaging from their suppliers,” said Alastair Wilson, the newly appointed Customer Service Manager at CROWN Food Europe. “They also need comprehensive support at every step in the production process from concept through consumption. The services we provide go right to the heart of our customers’ businesses to develop closer partnerships, provide day-to-day support and build a strong foundation for future growth.”

Crown uses its extensive knowledge of metal can engineering and design for food processing to develop customized solutions aimed at increased productivity and efficiency. Programs include line audits and the monitoring of production processes. We strive to help customers identify potential issues before they turn into costly problems. For example, the use of double seam monitoring equipment increases the likelihood of catching seaming issues early to reduce average product hold times from hours to just minutes.

Crown's technical support, line audits and process monitoring services assist customers to increase productivity and efficiency.
Crown's technical support, line audits and process monitoring services assist customers to increase productivity and efficiency.

Additional seaming support is available through Crown’s Seaming School. This program offers comprehensive instruction guiding customers in training their own engineering teams, operational staff and quality personnel on double seaming technology as well as other recommended can closing practices. .

Crown also supports customers during the initial development phase with expert design advice and access to a fully equipped pilot facility, where new product packaging can be carefully tested. Located in the United Kingdom, the facility features a pilot food filling line designed to conduct short runs for new product trials and fine-tune packaging processes. This facility helps customers save time and money, as they are freed from trialing products on their own production lines, and speeds time-to-market for new products.

With local customer service structures in place, Crown is able to rapidly provide on-site support for day-to-day troubleshooting.
With local customer service structures in place, Crown is able to rapidly provide on-site support for day-to-day troubleshooting.

As food manufacturing operations continue to grow in developing economies, Crown has also increased its local presence in various regions to provide superior customer service. With local support teams in place and an extensive global network of personnel with expertise on critical packaging and processing issues, Crown is also able to rapidly provide on-site support for day-to-day troubleshooting.

“The key to success of any customer service program lies with the people providing the service,” added Wilson. “Our customer service teams are entrenched in the local cultures and languages, enabling us to work closely with our customers on a daily basis, as they strive to enhance their brand potential and stay ahead of competition with new product launches.”

About Crown Holdings

Crown Holdings, Inc., through its subsidiaries, is a leading supplier of packaging products to consumer marketing companies around the world. World headquarters are located in Philadelphia, Pennsylvania. Please visit www.crowncork.com.

For more information, contact:

In Europe:
Ana Neale, Marketing Director, CROWN Food Europe; Tel: +441235 402796; Email:

In the United States:
Hella Neffati, Marketing Manager, CROWN Food Packaging USA; Tel: (215) 698-6056; Email:

For editorial inquiries:
Michael F. Dunleavy, Vice President of Corporate Affairs and Public Relations; Tel: (215) 698-5051; Email: